Survey Results

We invite you to download the full results of our survey (PDF) to review these trends and stats and blog about them on your own web site.

We’ve covered a handful of the more interesting results here.

Technology Characteristics of a Growing Business

Nearly half of the companies we surveyed grew their business last year, either by revenue or by number of units. Below is a chart detailing the rate of technology adoption by those companies:

Percentage of technology adopted by growing companies

Figure 1

The companies that were able to grow their business in a down economy made extensive use of technology.

Over 60% of those growing businesses use property management specific software system, such as Buildium, Appfolio, Maxwell Systems or Spectra.

In general, those that were successful were able to:

• Automate tasks
• Track online leads well
• Provide their tenants with online options

Like with virtually every other industry, the successful property management companies are moving online.

Great Software Equals Efficiency

We asked our respondents how many units their company managed and how many employees worked at their company. We broke down the averages, compared them to who was using property management software to manage their company and who wasn’t.

Average number of units managed per employee by software type

Figure 2

Companies who used property management specific software managed an average of 102 units per employee. Those that using generic software or spreadsheets only managed an average of 61 units per employee.We acknowledge there are other factors to consider here. But we’re firmly in the camp that an integrated software suite frees up property management employees to do more tasks. It just makes sense:

• Less time spent moving between programs
• Less time spent learning multiple systems
• Quicker and more efficient data management
• Many automated tasks

We’d love to hear from those of you whose experience has differed from this.

Companies are Struggling to Track Online Leads

How do you track leads generated online?

Figure 3

Thats why it was surprising to see 36% of property managers don’t even use computers to track online leads. Instead they rely on a tenant to mention it on an application.

In addition, 19% of our respondents don’t track leads generated online, which was perhaps the most shocking statistic.

As we noted above, those companies that are effectively tracking online leads are growing their business.

Social Media Use Widespread But Is It Effective?

Despite the evangelization of social media over the last few years, our survey showed no sizable growth in business between companies who are using social media and those who are not.

Percentage of companies who engage tenants and prospects on social media sites

Figure 4

This begs the question: What strength does social media have in the business of property management? Facebook and Twitter are fantastic for networking, but does that generate leads and provide a return on investment?

Wed be curious to hear from those of you who have defined ROI metrics for social media.

Thoughts from the respondents